At Eracian Publications shop, we take your privacy very seriously. This Privacy Policy describes the type of information we may collect from you or you may provide to us when you visit our website at www.eracianpublications.com (“Website”) or purchase our books. This Privacy Policy also explains our practices for collecting, using, maintaining, protecting, and disclosing such data, which may include, but is not limited to, personal data (your “Data”).

By accessing or using the Website, you agree to the terms of this Privacy Policy, including but not limited to the collection and processing of your Data. If you do not agree to the terms of this privacy policy, please do not access my Website.

• Data we collect and process

When you visit the Website and make a purchase or attempt to make a purchase through the Website, we also collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.  We will only collect and process Data about you where we have a lawful basis. Lawful bases include where you have given consent, where processing is necessary for the delivery of the product you have ordered through my Website, and other “legitimate interests.”

• What we do with your data

The Data we collect from customers is used to fulfill orders placed through the Website, which includes processing payment information, preparing orders for shipment, and providing order confirmations and other order-related communication. In addition, we’ll use Data from your visit to my Website to improve and optimize the customer experience, screen for potential risk and fraud, provide the most relevant advertisements and email communications to you, and assess the success of my current marketing and advertising campaigns.

• Your Consent and Rights

By accessing the Website and providing data to complete a transaction or to receive communication from us, you have provided your consent for our use and collection of your Data. However, if you change your mind and no longer wish that we utilize your Data, you may withdraw your consent by contacting us at info@chrisgreenleif.com with the subject line Privacy Compliance.

• The period for which the personal data will be stored or the criteria used to determine that period

Eracian Publications shop will keep your personal data for as long as we need it for the purpose for which it is being processed. For example, we will retain your information for as long as your account is active or as needed to provide you services; and after that, we will keep the personal information for a period that enables us to handle or respond to any complaints, queries or concerns relating to your account.  Your information may also be retained so that we can continue to improve your experience with us.  We will periodically review the personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained.

Return Policy

Thank you for choosing www.eracianpublications.com to make your purchase! Though we hope you are satisfied with the products you received, if for any reason you are unsatisfied with your purchase, you may take steps to return it for a full refund less shipping costs*. (pertains to paperback edition once available)

• No returns or refunds on ebook purchases.
• All item returns must be postmarked within 14 days of purchase. Returned items must have their intact original labels and packaging and remain in new/unused condition.
• Remember that you are responsible for return shipping charges*. You should also save your tracking number so you can check when your merchandise returns to us.
• If you received a damaged product, contact the site admin using the form below to begin the refund/exchange process.
• Once we receive your returned item and inspect its condition, your return or exchange will be processed in 5 days. Please allow that amount of time for us to process your return or exchange before contacting us about its status. Customers who paid with credit cards should allow 1 to 2 cycles for their refund to show up on their statements.
• We will email you once your return is processed and your refund is on its way.